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Real feedback, witness the skin improvement brought by our products
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Terms & Conditions
We attach great importance to the experience of every customer and promise that our fish scale jelly is 100% odorless and you can get a refund if you are not satisfied.
However, in order to ensure a fair and smooth refund process and to protect the rights of other customers, please comply with the following refund terms:
Reminder:
All our products have passed the USM invivo test for safety and are available for tasting in 20 stores in Malaysia.
Ensure quality, safety and no fishy smell. If you have any questions about the taste, you are welcome to visit the store for a free sample first.
We understand that everyone has different feelings and respect your feedback, but we also hope that we can communicate with each other in a respectful manner.
We will definitely process your refund as soon as possible.
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1. Application Period:
1. Application Period:
You must submit a refund application within 3 days of receiving the product and state the reason.
2. Photo/Video Evidence:
2. Photo/Video Evidence:
Please provide photos or videos of the product after opening the bottle but not completely consumed, and describe the fishy smell (we will submit it to the QC department for verification).
3. Remaining products need to be returned:
3. Remaining products need to be returned:
Before a refund is issued, you must send the uneaten fish scale jelly (at least 6 bottles left) back to our headquarters and we will bear the postage.
4. Processing Time:
4. Processing Time:
We will complete the verification and refund processing within 7 working days after receiving the returned product.
5. Refund Method:
5. Refund Method:
Funds will be refunded directly to the bank account provided by the customer (Malaysia).