Privacy Policy
Scale Story Webstore Privacy Policy
Owned and operated by Scale Holding Sdn. Bhd.
Last Updated: May 26, 2025
1. Introduction
Scale Holding Sdn. Bhd. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.scalestory.my (the “Site”) or make a purchase through our webstore (“Services”). By accessing or using our Site, you agree to the terms of this Policy.
2. Data We Collect
2.1 Personal Data (you voluntarily provide):
Name, billing & shipping address, email address, telephone number
Account credentials (username, password)
Payment details (credit/debit card number, bank account)
2.2 Technical & Usage Data (collected automatically):
IP address, device type, browser type & version
Pages visited, time spent, clickstream path, referring URLs
Cookies and similar tracking technologies
2.3 Marketing Data:
Communication preferences
Newsletter subscriptions
3. How We Collect Data
- Directly from You: when you create an account, place an order, subscribe to our newsletter, or contact customer support.
- Automatically: via cookies, web beacons, and analytics tools when you browse the Site.
- Third Parties: from service providers (e.g., payment gateways, logistics partners) strictly for order fulfillment.
4. Purposes of Processing
We use your data to:
- Process and fulfill your orders, manage payments, and arrange delivery
- Provide customer support and respond to inquiries
- Send transactional communications (order confirmations, shipping updates)
- Offer marketing communications (newsletters, promotions) with your consent
- Improve our Site, products, and Services through analytics
- Detect and prevent fraud or other prohibited activities
- Comply with legal obligations (taxation, audit)
5. Legal Basis for Processing
- Performance of Contract: to process and deliver your orders.
- Consent: for marketing communications and non-essential cookies. You may withdraw consent at any time.
- Legitimate Interests: to improve our Site, secure our platform, and prevent fraud.
- Legal Compliance: to comply with Malaysian laws and regulations.
6. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Enable core functionality (shopping cart, account login)
- Analyze Site usage and performance (Google Analytics)
- Deliver personalized content and promotions
- You may manage or disable cookies via your browser settings; however, disabling certain cookies may impact Site functionality.
7. Data Sharing & Disclosure
We may share your information with:
- Service Providers: payment gateways, shipping partners, IT and marketing vendors
- Legal Authorities: to comply with court orders or legal obligations
- Business Transfers: in the event of a merger, acquisition, or sale of assets
- We do not sell, rent, or trade your personal data to unrelated third parties.
8. International Transfers
Your data may be transferred to and processed in countries outside Malaysia where our service providers operate. We will ensure appropriate safeguards are in place, such as contractual data-processing agreements.
9. Data Retention
Transactional Data: retained for 7 years to comply with tax and audit requirements.
Account Data: retained for as long as your account is active or as needed to provide Services.
Marketing Data: retained until you withdraw consent.
Analytics Data: retained in aggregate form; individual identifiers are deleted after 2 years.
10. Data Security
We implement technical and organizational measures, including SSL/TLS encryption, access controls, and network firewalls, to protect your data from unauthorized access, alteration, or deletion.
11. Your Rights
Under Malaysian law, you have the right to:
Access the personal data we hold about you
Correct or update inaccurate or incomplete data
Erase your data (“right to be forgotten”) where no longer needed
Restrict or object to certain processing activities
Portability: receive your data in a structured, machine-readable format
Withdraw Consent for marketing communications at any time
12. Children’s Privacy
Our Site and Services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us so we can promptly delete it.
13. Policy Updates
We may update this Policy to reflect changes in our practices or legal requirements. We will post the revised “Last Updated” date at the top of this page and, where appropriate, notify you via email.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to our Data Protection Officer:
Scale Holding Sdn. Bhd.
Email: horstyong.acc@gmail.com
Phone: +6012-4796803
Address: No. 19, Lorong Industri Ringan 4, Kawasan Industri Ringan, Juru, Simpang Ampat, 14100 Pulau Pinang, Malaysia
Thank you for trusting Scale Story with your personal data. We are committed to safeguarding your privacy.
Restrict or object to certain processing activities
Portability: receive your data in a structured, machine-readable format
Withdraw Consent for marketing communications at any time
12. Children’s Privacy
Our Site and Services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us so we can promptly delete it.