Frequently Asked Questions (FAQ)
About the product
Can diabetics take it?
Can diabetics take it?
Linji Fish Scale Jelly is a product that meets low sugar standards.
How long is the shelf life?
How long is the shelf life?
Can be stored at room temperature for 6 months.
Can pregnant women or postpartum women eat it?
Can pregnant women or postpartum women eat it?
Yes, Linji Fish Scale Jelly is a pure, naturally stewed dish, so it won't cause coldness. It can also help replenish qi and promote brain and bone development in babies.
Is it suitable to eat during menstruation?
Is it suitable to eat during menstruation?
Women lose a lot of collagen during menstruation, so it is even more important to supplement collagen at this time.
What ingredients does fish scale jelly contain?
What ingredients does fish scale jelly contain?
Purified water, deep-sea fish scales, rock sugar, lemon, pandan leaves, osmanthus, passion fruit, longan, red dates
How long does it take to see results?
How long does it take to see results?
After taking it daily for a week, the average person will experience more hydrated skin, and after two weeks, knee flexibility will improve. However, due to individual absorption capacity differences, the effects vary from person to person, and it is not possible to guarantee that everyone will see the same changes.
How many mg of collagen?
How many mg of collagen?
One bottle contains up to 5,500mg of collagen
How to use
How to take?
How to take?
Three ways to eat:
- Jelly state: Store in a refrigerator at 0-3 degrees Celsius for about 4 hours and it will turn into jelly state.
- Liquid state: can be opened and drunk directly
- Without opening, soak the bottle in hot water for about 5 minutes to allow it to be consumed while still warm.
When to take it?
When to take it?
It is recommended to take it on an empty stomach 1-2 hours before bedtime for best results
How many bottles can I drink a day?
How many bottles can I drink a day?
One bottle a day is enough to replenish the collagen needed by our body. However, because fish scale jelly is made from pure natural ingredients and is a low-calorie food, taking more will not cause any burden to the body.
Can I drink tea and coffee after taking this medicine?
Can I drink tea and coffee after taking this medicine?
There is currently no medical research indicating that coffee and tea have any effect on collagen absorption.
Refund and Return Inquiries
How to get a refund if I find a fishy smell?
How to get a refund if I find a fishy smell?
We value every customer's experience and guarantee that our fish scale jelly is 100% odorless. If you are not satisfied, you can get a refund. However, to ensure a fair and smooth refund process and protect the rights of other customers, please comply with the following refund terms:
- Application time: You must submit a refund application within 3 days of receiving the product and state the reason.
- Photo/video evidence: Please provide photos or videos of the product after opening the bottle but not fully consumed, and describe the fishy smell (we will submit it to the product department for verification).
- Remaining products need to be returned: Before a refund is issued, the uneaten fish scale jelly (at least 6 bottles left) must be sent back to our headquarters and we will bear the postage.
- Processing time: We will complete the verification and refund within 7 working days after receiving the returned product.
- Refund method: The funds will be refunded directly to the bank account provided by the customer (Malaysia).
Warm reminder: All our products have passed the USM invivo test and are available for tasting in 20 stores in Malaysia to ensure quality, safety and no fishy smell. If you have any questions about the taste, you are welcome to visit the store for a free tasting first.
We understand that everyone has different feelings and respect your feedback, but we also hope that we can communicate with each other in a respectful manner.
We will definitely process your refund as soon as possible.
If the bottle I received is broken, can I apply for a refund?
If the bottle I received is broken, can I apply for a refund?
According to company regulations, no refund will be given and the customer will be re-issued with the broken fish scale jelly. Customers must provide photo proof and contact customer service for further processing.