Terms of service

Terms of Service

Last Updated: January 25, 2026

1. Introduction

This website (www.scalestory.my) is operated by Scale Story SDN BHD. Throughout the site, the terms “we”, “us” and “our” refer to Scale Story SDN BHD. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Business Information

  • Legal Entity Name: Scale Story SDN BHD

  • Registration No.: 202201000452 (1446149-U)

  • Registered & Business Address: No. 19, Lorong Industri Ringan 4, Kawasan Industri Ringan, Juru, Simpang Ampat, 14100 Pulau Pinang, Malaysia.

  • Contact Email: support@scalestory.my

  • Contact Phone: +60124796803

3. Use of the Site

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

4. Products and Pricing

  • Availability: All products are subject to availability. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

  • Pricing: Prices for our products are subject to change without notice.

  • Business Nature: We are a registered manufacturer and retailer of health supplements and food products (MSIC Code: 10799).

5. Shipping and Delivery

  • Service Area: We provide shipping throughout Malaysia, including Peninsular Malaysia and East Malaysia (Sabah/Sarawak).

  • Shipping Rates: Fees are calculated based on parcel weight and destination. Please note that shipping to East Malaysia ranges from RM45 to RM150 based on weight tiers.

  • Delivery Times: Estimated transit times are 2–7 business days depending on the courier service and destination.

6. Returns and Refunds

Your purchase is governed by our Refund Policy, which provides a 14-day window for returns of unopened and unused items. For full details, please visit our dedicated Refund Policy page.

7. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malaysia.

9. Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

10. Contact Information

Questions about the Terms of Service should be sent to:

  • Email: support@scalestory.my

  • Phone: +60124796803

  • Address: No. 19, Lorong Industri Ringan 4, Kawasan Industri Ringan, Juru, Simpang Ampat, 14100 Pulau Pinang, Malaysia.