Terms & Conditions

Last Updated: May 26, 2025

Scale Story (“we,” “us,” or “our”) is the branded webstore owned and operated by Scale Holding Sdn. Bhd.
Registration No.: 1573213D (202401027364)
Address: No. 19, Lorong Industri Ringan 4, Kawasan Industri Ringan, Juru, Simpang Ampat, 14100 Pulau Pinang, Malaysia


Contact: horstyong.acc@gmail.com | +60124796803

By accessing or placing an order on www.scalestory.my (the “Site”), you agree to be bound by these Terms & Conditions (“T&Cs”). If you do not agree, please do not use the Site or place any orders.

1. Definitions

  1. means any person who visits, browses, or purchases from the Site.
  2. means the goods offered for sale on the Site (e.g. LingJi 鳞记鱼鳞冻).
  3. means a confirmed purchase of Products placed by a Customer via the Site.
  4. includes any support, delivery, or after-sales assistance provided by us.

2. Eligibility & Account Registration

  1. Age & Capacity: You must be at least 18 years old and have legal capacity to enter into contracts under Malaysian law.
  2. Account Information: When creating an account, you agree to provide accurate, current, and complete information and to keep it up-to-date.
  3. Security: You are responsible for safeguarding your password and login credentials. Notify us immediately of any unauthorized use.

3. Products, Pricing & Payment

  1. Product Descriptions: We strive for accuracy but do not warrant that product descriptions or images are error-free.
  2. Prices: All prices are listed in Malaysian Ringgit (MYR) and include applicable SST where required.
  3. Payment Methods: We accept major credit/debit cards, online bank transfers, and e-wallets as displayed at checkout.
  4. Payment Security: All transactions are encrypted via SSL/TLS.
  5. Pricing Errors: In case of obvious pricing errors (e.g. typographical errors), we reserve the right to cancel or refuse any Orders placed at the incorrect price.

4. Ordering & Contract Formation

  1. Placing an Order: Orders are placed by submitting the online order form and completing payment.
  2. Order Confirmation: You will receive an email acknowledgment. A binding contract is formed upon our payment confirmation email.

5. Shipping & Delivery

  1. Shipping Methods & Fees: Shipping options, costs, and estimated delivery times are shown at checkout.
  2. Risk & Title: Risk of loss passes to you upon delivery to the carrier. Title to Products passes to you upon our dispatch.
  3. Failed Delivery: If delivery fails due to incorrect address or unavailability, additional shipping fees may apply for re-delivery.

6. Promotions, Discounts & Vouchers

  1. Eligibility: Promotions are subject to terms stated (dates, product lines, minimum spend).
  2. Vouchers: Vouchers are non-transferable, single-use unless otherwise stated, and expire on the date displayed.
  3. Combining Offers: Unless explicitly allowed, offers cannot be combined or applied to previous orders.

7. Intellectual Property

  1. All content on the Site—text, graphics, logos, images, videos—is owned or licensed by Scale Holding Sdn. Bhd.
  2. You may not copy, reproduce, distribute, or create derivative works without our prior written permission.

8. User Conduct

You agree not to:

  1. Use the Site for unlawful or fraudulent purposes.
  2. Interfere with Site security or attempt unauthorized access.
  3. Upload viruses or malicious code.
  4. Harass, defame, or infringe on others’ rights.

9. Returns, Refunds & Cancellations

Please refer to our Refund Policy page for full details. Summary:

  1. Refund Requests: Must be made within 3 days of receipt, with photo/video proof and at least 6 unopened bottles returned to our headquarters (prepaid by us)
  2. Processing Time: We will inspect returns and, if approved, issue refunds within 7 working days to your original payment method.
  3. Order Cancellation: You may cancel an Order before dispatch via your account or by contacting us. A cancellation fee may apply if already packaged.

10. Disclaimers & Limitation of Liability

  1. Disclaimer of Warranties: Products are provided “as is” and “as available.” We disclaim all warranties, express or implied.
  2. Limitation of Liability: To the fullest extent permitted by law, Scale Holding Sdn. Bhd. is not liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or Products.

11. Changes to Terms

11.1 We may amend these Terms at any time by updating this page. Revisions take effect upon posting; your continued use constitutes acceptance.

11.2 It is your responsibility to review these Terms periodically.